Our dishwasher started to smell like there was something electrical burning. It was a holiday weekend. I called Royal Repair and to my surprise they sent out a great technician mere hours later (on a Saturday!). Mike really took the time to figure out what was wring (it was the pump) and he not only fixed it but stayed to make sure the dishwasher was working and gave us tips on how to make sure we were getting the best use out of our dishwasher. 5 star service indeed!!